AT ELEVEN:14 WE ARE COMMITTED TO DELIVERING HIGH QUALITY LUXURY HAIR AND BODY PRODUCTS TO YOUR DOORSTEP WITH EFFIECIENCY AND CARE.

OUR PROCESSING TIME ON ORDERS IS TYPICALLY BETWEEN 2-3 BUSINESS DAYS ON EXPEDITED SHIPPING AND 3-5 BUSINESS DAYS ON STANDARD SHIPPING. SHIPPING COST ARE CALCULATED AT CHECKOUT. YOU WILL RECEIVE A TRACKING NUMBER VIA EMAIL ONCE YOUR PACKAGE HAS SHIPPED. PLEASE ENSURE YOUR ADDRESS IS CORRECT. WE ARE NOT RESPONSIBLE FOR ORDERS DELIVERED TO INCORRECT ADDRESSES.

DUE TO THE NATURE OF OUR PRODUCT. WE DO NOT EXCEPT RETURNS. REFUNDS ARE ONLY ISSUED ON BROKEN OR DAMAGED OR WRONG ITEMS. TAKE A PICTURE AND SEND AN EMAIL WITH PICTURE OF THE PRODUCT. APPROVED REFUNDS WILL BE PROCESSED TO THE ORIGINAL FORM OF PAYMENT WITHIN 5-7 BUSINESS DAYS. WE DO NOT OFFER EXCHANGES. IF YOU HAVE ANY QUESTIONS ABOUT OUR POLICIES. PLEASE CONTACT CUSTOMER SERVICE @ELEVEN14BRAND@GMAIL.COM